Return and Refund Policy

No Pain Club strives to provide our customers with Plant-Derived Pain Relief Products. We understand that sometimes a product may not meet expectations or be suitable for specific needs. Therefore, we offer a refund and warranty policy to ensure customer satisfaction. Our policy aligns with the requirements set by the Australian Competition and Consumer Commission (ACCC).

Change of Mind Refund:

To qualify for a refund, goods must be returned within seven (7) business days of purchase with proof of purchase. The item must be in its original condition, undamaged, and in its original packaging with all product tags intact.

Inspection of Goods:

All items must be inspected upon delivery. Any damages must be reported within 48 hours, including photographs, via our contact form. We cannot be responsible for damages reported beyond this timeframe.

Warranty:

Warranty periods vary per product and manufacturer specifications. If a minor issue arises, No Pain Club reserves the right to offer a replacement at our expense.

Situations Not Covered Under Consumer Guarantees:

Customers are not entitled to a replacement, or refund under consumer guarantees if:

• They received what they ordered but changed their mind or found a cheaper price elsewhere.
• The issue with the product was caused by misuse.
• They were aware of a product defect before purchase.
• The issue resulted from an external factor beyond No Pain Club’s control.

Return Process:

To initiate a return:

Return your item to our customer service team with details of the requested return to: No Pain Club, PO BOX 281, SURFERS PARADISE QLD 4217 AUSTRALIA

Upon receiving the item, we will inspect and send replacements process refunds (to the original method of payment) within 10 business days.

For further inquiries, contact us via our contact form.